Video Rant #9

A Big Reason Why Your Company Struggles
To Hire Salespeople Who Can REALLY Sell

One of my best friends sold for me 20 years ago at Radio Profits Corporation. AMAZING salesperson. Once he gets the prospect in his crosshairs, they may as well just hand over their wallet. The beauty is, they don’t know they’re being sold. Everything Bruce says is just totally logical. No pressure. No emotion. Just comfortable as hell.

People love him. His prospects become his customers and his friends.

So then we sold Radio Profits. Bruce went to work for a company selling environmental testing and construction testing. It’s a BIG market. Companies need a lot of scientific tests to comply with government regulations. For instance, companies have to satisfy a long list of health regulations, to keep things safe for consumers and avoid problems with the government.

So testing is a monster business. Bruce sold for one of the biggest companies that do this testing. One day he showed me that company’s compensation strategy. It was like a maze. Every paragraph had something you couldn’t figure out. It was so convoluted, the company sales team used to joke about it.

Bruce sold more of this testing than anybody else on the East Coast, double or triple the #2 guy. And he’d only been with them a year or two. He was stomping it. BUT he wasn’t the top earner. And THAT was extremely de-motivating to him. Company eventually went broke. They just weren’t very profitable, because the sales team wasn’t being paid very well for the deals they brought in.

It’s not that unusual. A LOT of compensation strategies are not well-engineered. Too complicated. BIG mistake.

A star salesperson who’s considering joining your sales team sees it as a very bad indicator if your compensation plan is hard to understand. A good salesperson looks at that and thinks, “These are smart guys. They could make it easy to understand. But they didn’t. If they make it tough for me to figure out how I’m being paid, then THAT makes it easier for them to screw me.”

That type of compensation plan will NOT result in a strong bottom line for your company.

This is Alan Fendrich. I’d be happy to give you my thoughts on your company sales compensation plan. Give me a call.

I’ve just finished my cousin, Martin Greenfield’s book “The Measure of a Man.” It is the story of an amazing life. From surviving Auschwitz and Buchenwald concentration camps to becoming suit maker to world leaders. American Presidents including Truman, Eisenhower,  Busch, Clinton and Obama are all dressed by Martin.  Presidential hopefuls  including Bloomberg, Collin Powell and The Donald are among his customers.

As a selling professional, “Salesmanship in Action” would be my subtitle.

Martin is a great story teller — and an amazing salesman.  Written from the most personal perspective, you won’t be able to put it down.
Growing up on Long Island in NY, my Dad would take me to Brooklyn when he had his suits made by Martin.

As a young American boy, I remember the rows of workers in the factory. Many of the workers had numbers tattooed on their arms from the concentration camps.

Martin would stop at the workstations of the hundreds of workers. He’d make small talk in Yiddush and introduce my Dad to them.

Every Passover Seder we would go to Martin and Arlene’s home.

We all knew the story of how Martin, the orphan, had arrived in the US after the Second World War.  And how he had become a master clothier for some of the world’s most successful men. Yet, we were forbidden to ask Martin about the number on his arm.

I was with Martin in Jerusalem two years ago. I saw how Martin, at 83, is still a vigorous and persuasive salesman. We went to the Great Synagogue together on Saturday morning. Within 20 minutes, Martin had met and was invited to a meal with some of Jerusalem’s most successful men. No pressure, just pure charm and warmth — and never having met any of them. Of course, he told me later, some of those men ended up wearing Martin Greenfield suits.

Creating an effective sales hiring system is based on integrity. At the end of the day, your goal is to convey to the applicants that your company is the best place for top sales agents.

Exceptional salesmanship is truly one of the rarest skills. Therefore, if you are going to attract the attention of these top closers, it’s critical at every step that you are upfront. Tell them what you need and be honest if they qualify or not.

A courtesy that has a big impact on your company’s image is a rejection letter sent to candidates who don’t make the cut at different levels of the hiring process. Through this method, you are letting applicants know where they stand. It will also save you the time and trouble of answering emails and phone calls to check about their application status.

We have a recommended format that simply states that their application has been rejected because of better, more qualified candidates: simple and to the point. It further demonstrates that your company has its act together – and is the kind of place that top closers can find a home.

If you do it right, you’re going to get to pick from the best of the best in the end which, to be honest, is an enviable spot to be in. When you exert effort to send a rejection letter, applicants think highly of your company. Moreover, you are not closing doors in the event that these salespeople surpass the learning curve and reach their true potential.

Doing business with integrity is rare these days and your effort to go the extra mile will be noticed in the industry. Word will get around that your company is a place where top performers are provided all the opportunities to shine – and that’s an ideal company image to strive for.