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One Manager Only Per Salesperson, Please

In the mid-1990’s an “Entrepreneurial Seizure” lead me to form a company called Radio Profits Corporation. Through luck, good fortune and a brilliant partner, we were able to turn that company within 7 years into a sales machine with 200 salespeople generating 40,000 individual business to business sales a year.

We made our share of mistakes in the beginning, and it seemed at times that our concept was doomed to fail. After all, in 1996 there was no Internet to speak of and, yet our business concept involved hiring a team of 200 salespeople located across the U.S., U.K and Germany. Each one sold into their local market, talking with businesses about local community involvement.

Its hard to imagine what it was like before the Internet. How did we stay in touch without email and Facebook and Skype? The answer is we did it purely by telephone and fax

One mistake, however, nearly sank us and it was something we created by ourselves — and took us a while to recognize. Since we had a remote team we figured that the more managers who “touched” our salespeople, the better. Two heads are better than one, right?

However we began to notice a certain paralysis of activity.

Organizational Chart — Don’t Neglect This Critical Step

Sales needs a good organizational chart

We realized that the rule must be: One manager and one manager only — all direction must be filtered to the salesperson’s manager. Accounting was forbidden to make reporting demands, Operations was forbidden to make suggestions directly to the salespeople. Immediately we saw the productivity per salesperson increase. Paralysis ended.

You are running a business, not a commune. Businesses that succeed have a clear Organizational Strategy with no departmental crossover. If you are permitting anybody but your Sales Manager to talk with your salespeople you’re setting yourself up for sales hiring failure.

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Quick Case Study: AHS Sales Hiring System vs. “What Others Say About the Sales Applicant”

I’ve heard it so many times over the last 14 years. At this point I just chuckle…

In a monthly client service call, Angie, the GM of a client radio station told me she had hired applicants last month.

“Three”, she said, “Were based totally on the system. And the fourth one didn’t ‘pass’ but he got great references and was an experienced industry salesman.”

“How’re all four doing?” I asked.

She went down the list and told me about each hire. “The fourth one, the one who didn’t pass, I fired. He was so disruptive everybody was happy to see him go.”

No surprise he didn’t work out.

He was a natural High-S style. But to do his job well he had to go out and make sales calls. High-S’s don’t like to leave the nest. He was very unlikely to want to leave the building – hard to be an outside salesperson and a High-S.

I’m posting the 4 graphs below. If you can pick the applicant who was too High-S for outside sales, we’ll add 5 additional profiles to your bank of profiles. If you’re not an AHS client, we’ll create a Free Trial Account to put your 5 free profiles into. We’ll announce the answer and winners on next Friday February 7, 2014

Join the sales hiring conversation and Leave a comment below.

Pick the Sales Dud

Pick the sales dud

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How to Hire a Salesperson: Look for the Energy Factor

 

 

 

What little boy or girl hasn’t dreamed of becoming a super-hero when he or she grows up? Their heads fill with images of jumping tall buildings (“in a single bound”), racing locomotives, and defying all the basic laws of physics. When they grow up, they realize that becoming a super-hero is probably not an achievable goal, after all; but if they turn their energy toward becoming super salesmen, instead, you could end up with the opportunity to hire sales people who will record better sales for your company. And they’ll do it faster than a speeding bullet. The key? Energy.

 

Energy equals productivity; high energy salesmen make more sales calls, develop more leads, and convey more enthusiasm to the client. Theoretically, more sales calls means more sales.

 

In spite of what it says in the Constitution, all men are not created equal when it comes to their energy levels. This is important to keep in mind when you’re building a sales team.  As you hire sales people, be aware of the candidates who spend their leisure time looking for things to do rather than lying around on the couch with a beer, a bowl of popcorn, and a remote. Of course, everyone needs a little down time, but the more “down” a person’s down time is, the less likely it is that he will have the energy needed for pulling his weight as part of your sales team.

 

A sales career isn’t for sissies: moving through the various aspects of the job, salesmen can be spending time on the road, in the sky, on the phone, or on the internet at any given time. They have to perform research or develop contacts in order to identify prospects, make the connection, make appointments, keep appointments (where they will discuss customer needs), develop presentations and proposals to meet those needs, and ultimately—hopefully—close the sale.

 

Then there’s the paperwork. Sales call reports have to be completed, sales calls need to be tracked, proposals have to be written, etc., etc., etc. When salesmen aren’t busy doing all of that, they have to keep up with phone calls and emails; spend time learning about the product, the competition, and the customers; and keep polishing their likeability factor. At the end of the day, they have to prepare for whatever tomorrow has in store.

 

Whew! It would be hard to do all this with even an average amount of energy. No, the ideal salesmen must have energy levels that are fine-tuned to smoothly  transition from a mad dash through a crowded airport, to a long spell at the wheel of a rental car, to sustained intervals at phones or computer screens, to appointments and/or meetings that tend to drag on and on.

 

So, because of the very nature of the selling game, it’s important to be able to spot the high energy applicants when you’re building a sales team. The first step is to single out the candidates who score a high D or I on the DISC assessment. Candidates who score low on Drive or Influence are not likely to have high energy levels. If they also score high Money and Power on the Values matrix provided in the AHS hiring system, you can be pretty confident that these salesmen are going to have the energy levels necessary to focus on the goal and keep your company moving skyward. And all without the use of performance-enhancing drugs!

 

 

 

 

 

 

 

 

 

 

 

 

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