Personality Assessments, Sales

Sales Personality Tests: The Ultimate Weapon for Hiring Success

Riddle me this: why are some sales organizations still holding out on pre-employment testing?

Sales personality tests have been around since the 1970’s. That’s nearly 50 years of data, all leading to the conclusion: assessing candidates improve hiring success.

This is also important in sales hiring where motivation, company culture, and level of comfort in the position are very critical to the success and growth of your bottom line.

Why Employers Avoid Personality Testing Their Candidates

Let’s address the elephant in the room: legality.

Use of litigation when civil and employment rights appear to have been violated often scares employers into hiring candidates blindly.

The fact is, however, that there is nothing illegal about personality assessments as long as it’s not discriminatory, is valid and up-to-date, and follows equal employment best practices.

If an employer is able to demonstrate that the test in question is directly related to potential performance and competency for the job in question, then there is no reason to avoid testing.

Another reason that a company may be unenthusiastic about sales personality tests is just simply being reluctant to change. This includes:

  • Unwillingness to add new line items to the costs of hiring.
  • Creating a rift in employment processes where previous employees did not receive equal testing, which makes it more difficult to fairly evaluate performance, merit increases, and promotions.
  • Deploying a new hiring process across all departments, thus involving all managers whose resistance to change likely varies.

7 Advantages of Using Personality Tests In Sales Hiring

Let’s face it – if you care about your company’s bottom line, you can’t base your sales hiring decisions on sentiment or gut feelings. The only true objective method for identifying potential top performers is by creating a benchmark for success.

That’s why sales personality tests are a great place to start. They allow you to identify and classify a candidate’s personality, values, and dispositions, making it easier to predict their proficiency in the sales world, whether that’s on the sales floor, the road, over the phone, or online.

Contact Advanced Hiring System today to learn more about how we use sales assessments to attract and hire top sales talent.

Makes Hiring More Reliable

Rather than taking a candidate’s word for what they have done via their resume, sales personality tests evaluate what a candidate will do in a given scenario. This helps put people in the right role.

While they may not make sales managers, the candidate may be ideal for an auxiliary role as a senior business development representative or account executive.

Shrinks the Candidate Pool

Let’s say you work at a large hiring organization in your city or metro region. Or maybe you have a blanket policy of always accepting resumes, even when not actively hiring.

These are scenarios that can add to your hiring manager’s frustration in simply getting through the flood of low-quality applicants. By subjecting candidates to personality tests, you do two things:

    1. Lower the number of application submissions by eliminating those only casually looking for employment.
  1. Screen for a predetermined set of success factors.

These two things will help you narrow your focus and attention on hiring top performers instead of a mixed bag of candidates.

Screens without Unconscious Bias

If you are struck by a strong first impression that dilutes the rest of the application process, how can you be certain your hiring process is truly valid? Studies have shown that by creating a system that lessens the weight of first impressions you avoid unconscious bias.

To further put testing into a positive light regarding its legality, sales personality assessments prior to a face-to-face meet can help reduce the liability of discrimination based on age, race, gender, sexual orientation, or disabilities. It ensures that you see the potential of a prospective hire based on values before anything else.

Finds the Right Cultural Fits

Did you know that 83% of recruiters surveyed that finding a cultural fit is the second most important hiring factor? That means hiring someone who aligns with a company’s culture, values, and mission is sought after than employee referrals or industry knowledge.

But why is there so much emphasis on hiring cultural fits? For good reasons, of course:

  1. Employees that feel connected are more productive, happier, and less likely to jump ship. That equates to increased performance, stronger morale, and decreased turnover rates.
  2. Cultural fits shine with future potential and willingness to take on greater responsibility down the road.
  3. They help you determine and understand what are your company values and principles and how they set your business apart.

Behavioral interviewing is another effective technique for hiring cultural fits. They allow you to ask open-ended questions that help you gauge how candidates would operate in day-to-day challenges as well as predictors of future behaviors and how they will mesh with the rest of your team.

Strengthens Your Sales Team and Onboarding Process

Everyone has their preferred sales approach, so understanding their personality type can help determine which team or environment works best for them.

You also want to onboard qualified candidates that balance your strengths and weaknesses. If you have too many introverts versus extroverts, cold callers versus account managers, or D-personalities versus C-personalities, you may be doing your team an injustice.

It Takes Money To Make Money

Think of the time, cost of materials, and hours you’ll be saving your company by using sales personality tests for screening candidates, especially if you offer pre-employment testing online. The time and money saved can be invested in improving your company elsewhere.

Provides Valuable Hiring Insights

Everything can be improved, including the hiring process. Sales personality tests can identify questions that may be trickier than others. It may not be intentional, but you could be weeding out qualified candidates without even knowing it.

Make sure to add a step in the onboarding process where new hires provide their feedback about the personality test. It will help you evaluate the testing you have in place, and whether it’s worth seeking out new options.

Let Us Improve Your Sales Hiring Success Rate

Here is a recap of the benefits of using a sales personality test in your hiring process:

  1. Makes hiring more reliable
  2. Shrinks the candidate pool
  3. Screen candidates without unconscious bias
  4. Opens the floor for discussion
  5. Finds the right cultural fits
  6. Strengthens your sales team and onboarding process
  7. Saves time and money
  8. Provides valuable hiring insights

Our data here at Advanced Hiring Systems has shown that using sales assessments, when used correctly, can tremendously improve your sales hiring effectiveness.

Free yourself from hiring headaches. Contact us today for a free consultation.

Alan Fendrich

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How Many Salespeople Will Be Left by 2020?

Guest post from Selling Power Magazine by Gerhard Gschwandtner

Note: When Selling Power Magazine came out 15 years ago or so they were way out of the box. They are still innovative and I think this article is worth thinking about if you’re running a sales department.

I’m not sure whether I agree with the numbers: from 18 million salespeople to 4 million in less than 7 years. However I think you’ve got to be hiring better salespeople who are innovative and entrepreneurial or you and your department become dinosaurs …

At our last Sales 2.0 conference, I asked the audience members to raise their hands if they had ever purchased anything on Amazon.com. All hands went up. Then I asked, “How many of you have ever spoken to an Amazon.com salesperson?” Nobody! Amazon.com’s technology architecture has eliminated the need for salespeople. According to the Census Bureau, the amount of sales closed over the Internet through such e-commerce sites as Amazon exceeded $165.4 billion in 2010. According to Forrester Research, that number will grow to $250 billion in 2014.

Lorenzo-As computing power accelerates, online interaction will become more customer friendly, and B2C online sales models will be adopted by B2B companies. Some software companies have already begun to sell their applications online. After the online sale, customer service representatives will stand by to help answer questions.

 

Technology is clearly transforming the profession of selling. IBM is currently working on the DeepQA project, which will allow question-answering technology to consistently outstrip the best human performance. IBM’s team has demonstrated that its processing computer called “Watson” can understand natural language and deliver a single and precise answer to a question asked on Jeopardy! IBM found that the average response time on the game show is 3.5 seconds. IBM’s team created a computer that allowed Watson to deliver the right response faster than the average contestant.

 

At the core of the transformation process is not the software application used, but the computing power that drives the application. For example, in 1992, many computers ran on the 66-MHz Intel chip 486DX. The speed of this chip was 54 MIPS (million instructions per second). Today’s Intel chip Core i7-990X Extreme Edition runs at 3.46 GHz, and it can perform 159,000 MIPS.

 

As the number of software applications is exploding and computing power is accelerating, we will see more sales tasks move online, requiring fewer salespeople.Gartner, a research organization, predicts that by 2020, 85 percent of interactions between businesses will be executed without human intervention. It is likely that of the 18 million salespeople in the United States, there will be only about 4 million left.

 

If today Watson can respond to complex questions in natural language with pinpoint accuracy and in fewer than three seconds, it is likely that 10 years from now, a Watson-like online sales avatar will answer all the questions customers need to ask in order to make a final purchasing decision. I see a clear trend: Outside sales will continue to shrink throughout this decade. Inside sales will grow at a 15 percent rate per year. Sales-support staff will increase over the next decade. New job titles such as chief listening officer, sales transformation manager, sales operations manager, and sales analyst will expand. If you want to stay in sales for the next decade, my advice is to become more efficient, more motivated, more solutions oriented, and more customer focused. The bottom line: If we don’t find and fill a need faster than a computer, we won’t be needed.
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Observe Hiring Speed Limits for Better Sales

 

 

 

Let’s face it: everything we do as sales managers revolves around one idea—ROI. Even our sales hiring methods impact our company’s bottom line. For that reason, we want to make certain that our process assures us of hiring the right person the first time, and that has to do with your hiring speed limit.

I know, you’ve got a high-performance company, and it’s important to you to keep it running at top speed and top efficiency. When something needs to be done, you want it done day before yesterday. That’s what better sales is all about.

The problem is, it’s not often possible to realize the greatest benefits of good sales hiring if you’re racing through the process at mach speed.

If you race through your sales hiring or skip some of the steps in the process, you can actually be incurring substantial expenses by ending up with the wrong people. They won’t contribute to better sales, they’ll be miserable, you’ll be miserable, and soon they’ll be gone. That’s practically a given. Then you’ll have to hire again, and if you don’t have proper sales hiring system in place, as well as the patience to follow the procedures, you’ll find yourself in a recurring loop of hiring failures.

Following the process outlined in the AHS Sales Hiring course materials may seem as though it will take up a lot of time in the beginning, but it actually evens out during the entire process since it significantly reduces the number of viable candidates you’ll end up having to interview. The DISC assessment, along with the values and styles matrices, will allow you to focus on the potential top performers as you eliminate candidates who don’t fit the salesperson profile .

Taking the time to give more than one interview per candidate is also an essential step in effective sales hiring. Remember, for every coaching system for sales hiring, there are probably five coaching systems for interviewing. A candidate can appear polished and perfect during one interview, but that could just be a well-coached façade. Making the time for additional interviews will give you an opportunity to identify inconsistencies and see below the surface.

Of course, no highway system runs smoothly without also having a minimum speed limit, and there is a need for one in sales hiring as well. You don’t want to wait around until there’s a huge need before you think about recruiting new blood. While there may be many top performers out there, chances are they’re not all standing in line until you’re ready to hire them. It’s important to keep yourself open for sales hiring opportunities when they present themselves, even if you weren’t necessarily considering hiring salespeople at the time. After all, an investment in quality will only bring in better returns.

 

 

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